Refund Policy

OUR COMMITMENT

At Zlabel, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes items may not meet your expectations, which is why we've established this straightforward return and refund policy.

RIGHT OF WITHDRAWAL

  • You have 30 days from receipt to return your product for a refund or exchange without providing a reason.

RETURN CONDITIONS

To ensure a smooth return process, please note the following conditions:

  • Items must be in their original condition: unworn, undamaged, and free from stains.

  • Sale items may be exchanged for other products but are non-refundable.

  • Items with makeup stains will NOT be accepted for return or exchange.

  • Returns attempted outside the 30-day return window will NOT be accepted.

No exceptions will be made to these conditions.

SELF-RETURN PROCESS

We've simplified our return process through our self-service portal:

  1. Visit your Zlabel account online

  2. Log in with your registered email address

  3. Select the order containing the item(s) you wish to return

  4. Submit your return request

Once your return is registered and approved, ship all returned items to:

Zlabel Original
Nieuwendijk 83 
1012MC AMSTERDAM

TRACKING YOUR RETURN

Important: Always retain your Track & Trace receipt until your return has been fully processed. This documentation is essential for verifying your return in case of delays or issues.

REFUND PROCESS

  • Upon receiving and inspecting your return, we will process your refund within 14 days.

  • All refunds will be issued to your original payment method.

EXCHANGES

If you prefer to exchange your item:

  • Use the self-return portal to initiate the return of your original product

  • Include a note specifying the product you would like to receive instead

SHIPPING COSTS

  • Return shipping costs are the responsibility of the customer.

  • For any returns that do not meet our conditions (damaged, stained, or outside the return period), you will be responsible for the costs of reshipping the item back to you.

INCORRECT DELIVERY ADDRESS

If you've provided an incorrect delivery address, please contact us immediately via email. We'll do our best to assist you in resolving the situation.



By adhering to this policy, you can avoid unnecessary costs and ensure a smooth return experience. For further assistance or questions, please don't hesitate to contact our customer service team.

This policy was last updated on July 21, 2026.